Ordering Information
- ONLINE: Our shopping cart currently accepts payment by Visa and Mastercard. Credit cards are billed as orders are processed, usually within 2 business days. When our shopping cart can't calculate quantity discounts, we will apply them manually before charging your credit card.
- by FAX: 503-266-5200.
We accept qualifying school purchase orders, or you can safely transmit your Visa or MC number this way. Please include our product number, name, quantity and price for each item. You may also request individual or multiple copies of our free magazine/catalog, TOPS Ideas, by this means. - by PHONE: 503-263-2040.
TOPS is a home-based business, so please call only between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday. Our customer service manager, Gladys, will answer when she can (or leave your call-back number if she's unavailable). Have your Visa or MC information handy, and be prepared to specify: our product number, name, quantity and price for each item. You may also request individual or multiple copies of our magazine/catalog, TOPS Ideas, by this means. Alternatively, you can contact the TOPS creators, Ron or Peg Marson, at 503-266-8550. - by TRADITIONAL MAIL: TOPS Learning Systems, 10970 S. Mulino Road, Canby OR 97013. Write the product number, name, quantity and price of each item you want on any paper, add shipping charges, then prepay with a check or money order, or include your Visa or MC number. You may also request individual or bulk mailings of our magazine/catalog, TOPS Ideas, by this means.
- by EMAIL: topsideas@yahoo.com. Our customer service manager, Gladys, will total your order and tell you where to send a check, or make arrangements to safely transmit your credit card information. We suggest you communicate by email if you have unusual delivery requirements. You may also request individual or bulk mailings of our magazine/catalog, TOPS Ideas, by this means. Alternatively, you can contact the TOPS creators, Ron or Peg Marson, at tops@canby.com.
Shipping Information
We generally send small orders, up to three books, by U.S. Mail to domestic destinations. We ship heavier packages via UPS or FED EX to domestic and international addresses. Our shipping fees reflect our attempt to meet our actual (average) shipping expense. If you have special shipping requirements, as for palleted orders, or wish to specify a particular carrier, or want us to estimate actual charges for large orders, please contact Customer Service at topsideas@yahoo.com.
Standard shipping:
$0 to $17, add $4 shipping
$17 to $50, add $7 shipping
$50 to $75, add $10 shipping
$75 to $100, add $13 shipping
$100 to $150, add $15 shipping
$150 to $250, add $20 shipping
over $250, add 8% shipping
Express / International
$0 to $17, add $8 shipping
$17 to $50, add $14 shipping
$50 to $75, add $20 shipping
$75 to $100, add $26 shipping
$100 to $150, add $30 shipping
$150 to $250, add $40 shipping
over $250, add 16% shipping
Orders require 10 business days, on average, for processing and delivery, occasionally longer if our small staff is away from the office. If your standard order doesn't arrive in 3 weeks, please inquire. Express orders to U.S. addresses may take up to 6 business days, and longer for international shipments. We will ship the fastest way covered by the shipping fee. If you need rush or expedited delivery, please email Customer Service at topsideas@yahoo.com.
Our Guarantee
We guarantee your complete satisfaction, or your money back. There is no time limit to our guarantee, no restocking fee, and you do not need pre-approval from us before you return items. If you receive material that was damaged in transit, please let us know immediately in case we need to file a claim for the loss.
Returns and Exchanges
Send back any books or materials you don't want to keep, and we will refund your money or replace books with alternate titles more to your liking — your choice. Sorry, we can't refund shipping charges, unless your stuff arrived broken or we made a mistake in filling your order.
Returned merchandise MUST arrive in NEW, RESALABLE condition to receive a refund. If damage occurs due to lack of appropriate packaging, it will void our guarantee. Please include our invoice with your return package to insure proper credit or refund.